What materials do you use?

Most of our pieces are made with carefully selected freshwater pearls, natural stones, and gold-plated details. Each material is chosen for its natural beauty, soft texture, and effortless wearability.

Are the stones natural?

Yes. Many of our designs feature natural stones, which means each bead may have slight variations in color, pattern, or texture. These natural differences are part of their character and beauty.

Will the gold-plated parts fade?

We use vacuum electroplating technology, making our pieces water-resistant and long-lasting. That said, all gold-plated details can naturally fade over time depending on wear, skin chemistry, moisture, and storage. With gentle care, your piece will stay beautiful for longer.

Can I wear VELAIRA jewelry in water?

Our pieces are designed for everyday lightness, but we recommend avoiding prolonged contact with water, especially for styles with gold-plated details. A little splash is usually fine, but for longer-lasting beauty, it's best to remove your jewelry before showering, swimming, or exercising.

How should I care for my jewelry?

To keep your VELAIRA piece looking its best:

• Avoid prolonged contact with water, perfume, lotion, and chemicals
• Wipe gently with a soft cloth after wear
• Store in a dry place when not in use
• Keep away from direct sunlight and humidity for long periods

Why does my piece look slightly different from the photos?

Because we use natural pearls and stones, slight variations in color, shape, and texture are normal. This makes each piece one of a kind.

Where do you ship from?

Orders are carefully packed and shipped from Malaysia.

Do you ship internationally?

Yes — we offer worldwide shipping to selected destinations. Shipping availability and rates will be shown at checkout.

How long does shipping take?

Processing time is typically 1–3 business days. Delivery time depends on your location and selected shipping method.

• Malaysia: 2–5 business days
• International: 7–14 business days

Please note that delivery times may vary during peak periods or customs clearance.

How will I receive my tracking information?

Once your order is dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your package.

Will I need to pay customs or import fees?

International orders may be subject to customs duties or import taxes depending on your country.

Can I change or cancel my order?

If you need to make changes, please contact us as soon as possible at velaira.official@hotmail.com. Once an order has been processed or shipped, we may not be able to make changes.

What if my item arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We'll do our best to help.

What is your return policy?

We accept returns within 30 days of delivery for unworn, unused items in original packaging. Please visit our Refund & Return page for full details.