Terma perkhidmatan

OVERVIEW

Welcome to VELAIRA! VELAIRA is operated by VELAIRA LIMITED, a company incorporated in Hong Kong SAR, China. The terms "we", "us" and "our" refer to VELAIRA and VELAIRA LIMITED.

VELAIRA LIMITED operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). VELAIRA is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy, available on our website. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly the same as depicted or rendered in our online store. Natural materials, including freshwater pearls and natural stones, may vary slightly in color, shape, texture and pattern.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. VELAIRA reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until VELAIRA confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as VELAIRA may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy, available on our website.

You represent and warrant that your purchases are for your own personal or household use and not for unauthorized commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include any applicable taxes, customs duties or import charges.

Shipping charges, where applicable, will be displayed before checkout.

Prices posted in our online store may be different from prices offered through third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct and complete, (ii) you are duly authorized to use the selected payment method for the purchase, (iii) charges incurred by you will be honored by your payment provider, and (iv) you will pay charges incurred by you at the posted prices, including any applicable shipping charges and taxes.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery timeframes shown on our website are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions and public holidays.

We will use reasonable efforts to dispatch and deliver orders within the estimated timeframes stated on our Shipping Policy.

If a parcel is lost, damaged or incorrectly delivered, please contact us so that we can investigate the matter with the relevant carrier and provide assistance in accordance with our applicable policies.

International customers may be responsible for customs duties, import taxes or other charges imposed by the destination country or region unless otherwise stated.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by VELAIRA, VELAIRA LIMITED, their affiliates or licensors and are protected by applicable copyright, trademark and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright or other intellectual property right of VELAIRA, VELAIRA LIMITED, Shopify or any third party.

Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted herein are reserved by VELAIRA and VELAIRA LIMITED.

VELAIRA's names, logos, product and service names, designs and slogans are trademarks or brand assets of VELAIRA or VELAIRA LIMITED. You must not use such marks without our prior written permission.

Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.

We may also, in the future, offer new features through the Services, including the release of new tools and resources. Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access.

If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access to any third-party websites, or your purchase or use of any products, services, resources or content on any third-party websites.

Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

VELAIRA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with VELAIRA and VELAIRA LIMITED.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and VELAIRA, including any injury, damage or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with VELAIRA, to the extent permitted by applicable law.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which is available on our website. Certain personal information may also be subject to Shopify's privacy policies.

By using the Services, you acknowledge that you have read and understood these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services may be transmitted to and shared with Shopify as well as third parties that may be located in countries or regions other than where you reside, as necessary to provide services to you.

Please review our Privacy Policy for further information about how we, Shopify and our service providers collect, use and process personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any lawful purpose, including commercial use.

We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under these Terms of Service.

You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms.

We are under no obligation to maintain your Feedback in confidence, pay compensation for your Feedback or respond to your Feedback, except as required by applicable law.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates any party's intellectual property or other rights.

You are solely responsible for the Feedback you submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability.

We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time, including after you have submitted your order, subject to applicable law.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;
(b) to violate any applicable international, national, regional or local regulations, rules or laws;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage or intimidate any person;
(e) to transmit false or misleading information;
(f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms;
(g) to transmit unsolicited advertising or promotional material, including spam;
(h) to impersonate or attempt to impersonate another person or entity; or
(i) to engage in conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which may harm VELAIRA, VELAIRA LIMITED, Shopify or users of the Services.

In addition, you agree not to:

(a) upload or transmit viruses or other malicious code;
(b) reproduce, duplicate, copy, extract, sell, resell or exploit any unauthorized portion of the Services;
(c) collect or track personal information of others except as permitted by law;
(d) spam, phish, pharm or pretext the Services;
(e) use automated tools in a manner that violates applicable law, these Terms or technical restrictions imposed by the Services; or
(f) interfere with, bypass or circumvent security or authorization features.

We reserve the right to suspend, disable or terminate your account if we determine that you have violated these Terms, subject to applicable law.

SECTION 14 - AGENTS

14.1 This section ("Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means software or a service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity.

14.2 No Agent may access, use or interact with the Services unless it identifies itself and operates in accordance with applicable technical and legal requirements.

14.3 We may limit, including by technical measures, whether and how an Agent accesses, uses and interacts with the Services.

14.4 Agents must not conceal or misrepresent their automated nature, circumvent CAPTCHAs or other security measures, or bypass measures intended to restrict or control automated access to the Services.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, in our reasonable discretion, including where you breach these Terms, engage in fraud or unlawful activity, misuse the Services or create risk or potential legal exposure for us.

You will remain liable for all amounts lawfully due up to and including the date of termination.

The following sections will continue to apply following termination where appropriate: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information purposes.

To the extent permitted by applicable law, we do not warrant that information made available through the Services will always be accurate, complete or suitable for a particular purpose.

EXCEPT AS EXPRESSLY STATED BY VELAIRA OR REQUIRED BY APPLICABLE LAW, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT USE OF THE SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

Nothing in these Terms excludes or limits any warranty, consumer right or remedy that cannot lawfully be excluded or limited.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VELAIRA, VELAIRA LIMITED, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS AND LICENSORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES, EXCEPT WHERE SUCH LIABILITY CANNOT LAWFULLY BE EXCLUDED.

Nothing in these Terms excludes or limits liability to the extent such liability cannot be excluded or limited under applicable law.

Where permitted by applicable law, our liability will be limited to losses that were reasonably foreseeable as a direct result of our breach of these Terms.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless VELAIRA, VELAIRA LIMITED, Shopify and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from losses, damages, liabilities or claims arising out of:

(1) your material breach of these Terms of Service or documents incorporated by reference;
(2) your violation of applicable law or the rights of a third party; or
(3) unlawful or unauthorized use of the Services.

We will provide reasonable notice of any indemnifiable claim where practicable. You will reasonably cooperate in the defense of such claims.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

Such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Services constitute the entire agreement and understanding between you and us regarding your use of the Services and supersede prior or contemporaneous agreements, communications and proposals concerning the same subject matter.

Any ambiguities in the interpretation of these Terms shall not automatically be construed against either party.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer or assign these Terms or your rights or obligations under them without our prior written consent, except where applicable law provides otherwise.

We may transfer, assign or delegate these Terms and our rights and obligations in connection with a reorganization, transfer of business or other legitimate business purpose, subject to applicable law.

SECTION 22 - GOVERNING LAW

Your order will be processed by VELAIRA LIMITED, a company incorporated in Hong Kong SAR, China, in accordance with the laws of Hong Kong SAR.

These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of Hong Kong SAR.

Any dispute arising out of or in connection with these Terms of Service shall be subject to the jurisdiction of the courts of Hong Kong SAR, subject to any mandatory consumer protection rights that apply in your place of residence.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, in our discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

Where required by applicable law, we will notify you of material changes to these Terms. Changes will become effective on the date stated in the relevant notice or when published, as applicable.

Your continued use of or access to the Services following the effective date of updated Terms constitutes acceptance of those changes to the extent permitted by applicable law.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Email: velaira.official@hotmail.com

Our business information is as follows:

Trading Name: VELAIRA

Legal Entity: VELAIRA LIMITED

Place of Incorporation: Hong Kong SAR, China

Principal Place of Business:
No. 15, Anqing Hengli,
Taijiang District,
Fuzhou, Fujian 350009,
China

Business Registration Number: 81024209